Responsible Gaming
Gaming Should Be Entertainment
At Parnell City Lodge, we believe online pokies should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Please play responsibly and within your means.
Age Verification
You must be 18 years of age or older to gamble in New Zealand. Our platform verifies all users meet the legal age requirement before accessing any gaming services. If you are under 18, please do not use this website.
Warning Signs of Problem Gambling
If you recognise any of the following signs, you may be developing a gambling problem:
- Chasing losses by gambling more to recover money you've lost
- Gambling with money intended for essential expenses (rent, food, bills)
- Hiding gambling activity from family, friends, or partners
- Neglecting work, school, or family responsibilities
- Feeling anxious, irritable, or restless when not gambling
- Spending more time and money on gambling than planned
- Failed attempts to reduce or stop gambling
- Borrowing money to gamble
- Using gambling to escape problems or negative emotions
- Lying about the extent of your gambling
If you recognise these signs in yourself or someone else, help is available.
Self-Help Tools & Responsible Gaming Features
We provide several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe
- Loss Limits: Set a maximum amount you're willing to lose in a session or timeframe
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Session Time Limits: Automatically log out after a set period
- Self-Exclusion: Voluntarily exclude yourself from our platform for a period you choose
Contact our support team to activate any of these tools: [email protected]
Support Organisations & Help Services
If you need help, the following organisations provide free, confidential support:
New Zealand
- Problem Gambling Foundation (PGF) – Free helpline and support services for problem gambling
www.problemgambling.nz
Phone: 0800 664 262 (Free call, 24/7)
Email: [email protected] - Gambling Harm Reduction Services – Counselling and support across New Zealand
www.gamblingharmreduction.co.nz
International Resources
- GamCare (United Kingdom) – Free support and counselling
www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia) – Counselling and support services
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) – Information and resources
www.responsiblegambling.org - National Council on Problem Gambling (United States) – Helpline and resources
www.ncpgambling.org
If You Need Help
Don't suffer in silence. If you or someone you know is struggling with problem gambling, please reach out for help. Support is free, confidential, and available 24/7 in New Zealand.
Contact the Problem Gambling Foundation on 0800 664 262 or visit www.problemgambling.nz
Remember: Seeking help is a sign of strength, not weakness. Recovery is possible, and support is available.
Last updated: 2026. Responsible gaming information is current as of this date.